Terms of Service& Conditions
Comprehensive terms governing our enterprise technology services, designed to protect both your organization and ours while ensuring transparent business relationships.
Covered Services
These terms apply to all enterprise technology services we provide
Enterprise Software Development
Custom software solutions, system integration, and enterprise application development
AI & Machine Learning Services
Artificial intelligence solutions, ML model development, and data analytics platforms
Cloud Infrastructure Services
Cloud migration, infrastructure management, and DevOps automation solutions
Technology Consulting
Strategic technology advisory, digital transformation, and architecture consulting
Key Terms & Conditions
Essential legal provisions that govern our business relationship
Acceptance of Terms
Agreement to be bound by these terms when using our services
By accessing or using any of our enterprise services, you confirm that you have the authority to bind your organization to these terms and conditions.
Service Level Agreements
Guaranteed performance standards and uptime commitments
We provide specific SLA guarantees for enterprise clients including 99.9% uptime, response times, and performance metrics with service credits for non-compliance.
Payment & Billing
Payment terms, invoicing, and refund policies
Enterprise contracts typically include NET 30 payment terms, quarterly invoicing options, and pro-rated refunds for service disruptions exceeding SLA thresholds.
Data Security & Privacy
Comprehensive data protection and confidentiality measures
All client data is protected under enterprise-grade security protocols, with optional data residency controls and full GDPR, CCPA, and SOC 2 compliance.
Intellectual Property
Clear ownership and licensing terms for all deliverables
Clients retain ownership of their data and business logic. LuneCode retains IP rights to proprietary tools and methodologies, with appropriate licensing for client use.
Limitation of Liability
Defined liability limits and indemnification terms
Liability is limited to fees paid in the preceding 12 months, with mutual indemnification for third-party claims and specific carve-outs for willful misconduct.
Support & Service Levels
Guaranteed support levels and response times for different service tiers
Standard Support
Business hours support via email and portal
Premium Support
Priority support with phone and escalation
Enterprise Support
Dedicated support team and account management
Compliance & Standards
We maintain the highest standards of compliance and certification
SOC 2 Type II
Security, availability, processing integrity
ISO 27001
Information security management systems
GDPR
European Union data protection regulation
CCPA
California Consumer Privacy Act compliance
HIPAA
Healthcare data protection (when applicable)
PCI DSS
Payment card industry data security
Important Legal Provisions
Governing Law & Jurisdiction
These Terms of Service are governed by the laws of England and Wales. Any disputes arising from these terms or our services will be subject to the exclusive jurisdiction of the courts of England and Wales. For enterprise clients, we offer alternative dispute resolution including mediation and arbitration options.
Modifications & Updates
We may modify these terms from time to time to reflect changes in our services, legal requirements, or business practices. Enterprise clients will receive 60 days advance notice of material changes. Continued use of our services after the effective date constitutes acceptance of the updated terms.
Service Availability & Maintenance
We provide 99.9% uptime SLA for production services with scheduled maintenance windows announced 48 hours in advance. Emergency maintenance may be performed with minimal notice when required for security or system integrity. Service credits are provided for SLA breaches as outlined in your specific service agreement.
Force Majeure
Neither party shall be liable for any failure or delay in performance due to circumstances beyond their reasonable control, including but not limited to acts of God, natural disasters, pandemics, government actions, or infrastructure failures. We will use reasonable efforts to minimize service disruptions and provide timely updates during such events.
Legal Questions?
Our legal team is available to address questions about these terms, contract negotiations, or compliance requirements for enterprise clients.
Contact Our Legal Team
Legal & Compliance Department
123 Innovation Drive, Suite 2000
New York, NY 10001
Important Notice for Enterprise Clients
These standard terms may be superseded by specific Enterprise Service Agreements, Master Service Agreements, or Data Processing Agreements executed between your organization and LuneCode In case of conflicts, the executed agreements take precedence over these general terms. Please consult your account manager or legal team for specific contract terms applicable to your engagement.