Frequently Asked Questions

Question 1

How do we start working together?

Accepted Answer

Send us a brief through the contact form or email. A senior engineer — not a sales rep — reviews every inquiry and replies within two business hours with clarifying questions and a proposed next step: usually a short discovery call, followed by a written scope and estimate.

Question 2

Do you sign NDAs before discussing our project?

Accepted Answer

Yes. We sign mutual NDAs before any detailed technical discussion, and sensitive material shared during discovery stays confidential regardless of whether the engagement proceeds.

Question 3

Where is your team located?

Accepted Answer

Our engineering organization operates across six global hubs — including Dhaka (delivery HQ), London, New York, Singapore, Toronto, and Dubai — providing follow-the-sun coverage with a single accountable point of contact for your engagement.

Question 4

What is the standard delivery timeline?

Accepted Answer

Depending on scope complexity, standard delivery cycles range from 4 to 12 weeks. This includes detailed requirements mapping, agile development sprints, security penetration audits, and zero-downtime staging deployment.

Question 5

What does the engagement process look like?

Accepted Answer

Four phases: discovery and strategy (requirements, technical assessment, roadmap), architecture design (blueprints, data models, API contracts), agile build sprints (two-week loops with continuous sandbox releases), and validated launch (penetration audits, integrity scans, compliance checklist).

Question 6

Can you audit and refactor existing legacy systems?

Accepted Answer

Certainly. Our solutions architects specialize in legacy code refactoring, server migrations, cost optimization audits, and zero-trust security integrations designed to streamline runtime execution.

Question 7

How is intellectual property and source code ownership handled?

Accepted Answer

We support absolute client ownership. Upon final phase delivery and sign-off, full intellectual property rights, database layouts, and codebase repositories are contractually transferred to your organization.

Question 8

What technologies do you specialize in?

Accepted Answer

Web: Next.js and React. Mobile: React Native plus native Swift/Kotlin. Backend: Node.js, Python, PostgreSQL, Kafka, and GraphQL ecosystems. Cloud: AWS, Azure, and GCP with Kubernetes and Terraform. AI/ML: custom LLM, RAG, and predictive analytics pipelines.

Question 9

Do you provide technical support agreements after launch?

Accepted Answer

Yes, we support our partner systems with customized, SLA-backed maintenance packages. Our engineering teams provide proactive infrastructure monitoring, server check-ups, and hotfix patching around the clock.

Question 10

What response-time SLAs do you offer?

Accepted Answer

Support tiers range from business-hours response (4–8 hours) to enterprise coverage with a sub-one-hour response target, 99.99% uptime commitments, service credits for breaches, and a dedicated account engineer.

Question 11

How do you verify security integrity during development?

Accepted Answer

Every repository undergoes strict dependency scans, automated vulnerability validations, and client security handshakes. We adhere to enterprise guidelines to prevent data leaks, SQL injections, and XSS risks.

How do I start a project?

Can you build software from just an idea?

Can you work with an existing project?

Do you provide UI/UX design?

Can you build both frontend and backend?

How much does a project cost?

How long does development take?

Can I start with an MVP?

Do I own the software?

Can you sign an NDA?

Do you provide post-launch support?

Can you integrate third-party services?

Do you work with international clients?

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